Diego Campagnolo

Organizations and job in the hospitality supply chain around the Vo’ Euganeo outbreak

Required budget: 35.000 euro

The Covid-19 pandemic is an unforeseen event that impacts on the resilience of people and organizations and offers a unique opportunity for organizational learning in conditions of uncertainty.

Resilience is the ability of a system to cope with a temporary shock or a permanent stressful situation (Duchek, 2019; Linnenluecke, 2017; Bhamraa, Daniab & Burnarda, 2011). Resilience depends – in a complementary way – on planning and adaptation logics. In SMEs it is likely that the resilience capacity is lower (Sullivan-Taylor and Branicki, 2011) and more focused on the entrepreneur (Ayala and Manzano, 2014) given the limited availability of resources. On the other hand, SMEs can leverage on the cohesion and on the sense of belonging between people therefore showing a greater capacity to adapt and react. At the same time, adaptation and reaction depend on the resilience of the top management and his vision to define the direction to be pursued during and after the emergency (Lengnick-Hall, Beck and Lengnick-Hall, 2011).

The aim of the project is to study the resilience of the hospitality supply chain in the Aponense thermae area. This area is an authentic research laboratory for three main reasons: 1) the hospitality sector has immediately suffered a lockdown; 2) the companies of the Aponense thermal district suffered an anticipated shock compared to those of other territories; 3) the media exposure of the Vo ’Euganeo outbreak makes the recovery more problematic for the damage in reputation this area suffered.

The project investigates the organizational changes that allowed companies to overcome the lockdown phase and those that they are adopting in the next phase according to the logic of organizational resilience. The research will investigate:

  1. The changes companies adopted to foster business resilience;
  2. The learning processes companies activated during the crisis;
  3. The changes companies will stabilize in the post-emergency phase.